【Logistics Service Statement】

Effective Date: [Insert Date]
Issued By: [Your Company Name]

To ensure transparency and clarify logistics responsibilities, [Your Company Name] ("the Company") establishes the following terms for product delivery services:

1. Shipping Methods & Delivery Timelines

1. Standard Sample Shipping Default service provided by [Logistics Partner Name] via land/sea/air freight, as confirmed in the order agreement.Estimated domestic delivery: 3-7 business days (excluding remote areas or force majeure events).
2. Expedited ShippingOptional express services (e.g., SF Express, DHL) available at the customer’s expense, reducing transit time to 1-3 business days.
3. International ShippingExport customs clearance, duties, and import procedures are handled by [the Company/Customer] per agreed trade terms (e.g., FOB, DDP).

2. Freight Responsibilities

1. Cost AllocationDomestic shipping is free for orders above [XX currency]; otherwise, freight costs are borne by the customer.International shipping fees are billed based on actual costs, with prepaid/collect terms specified in the contract.
2. Additional ChargesRedelivery fees, storage costs, or address change requests initiated by the customer will be invoiced separately.

3. Cargo Acceptance & Risk Transfer

1. Receipt InspectionCustomers or designated recipients must inspect goods upon delivery. Sign only if the packaging is intact and quantities match the order.Report damages or shortages immediately with photographic evidence and retain all shipping documents if refusing acceptance.
2. Risk TransferDomestic shipments: Risk transfers to the customer upon handover to the logistics provider (EXW terms).International shipments: Risk allocation follows agreed Incoterms® (e.g., FOB, CIF).

4. Handling Logistics Exceptions

1. Delivery DelaysDelays caused by logistics providers or force majeure (e.g., weather, strikes) will be tracked proactively, but the Company assumes no liability for compensation.
2. Cargo Damage/LossInsured shipments: Default coverage for [XX%] of cargo value; full loss claims are paid per insured value, partial damage claims negotiated based on actual loss.Uninsured shipments: The Company will assist in claims against the logistics provider, with maximum compensation capped at [3x freight cost/actual loss].

5. Returns & Reverse Logistics

1. Return ShippingQuality-related returns: The Company covers return shipping costs and arranges pickup.Non-quality returns: Customers bear return shipping fees and must provide undamaged packaging/original documents.
2. Return ProcessingInspections and resolution notifications will be completed within 5 business days of receiving returned goods.

6. Limitations of Liability

The Company is not liable for:

• Delivery failures due to incorrect addresses/contact details provided by the customer.
• Post-delivery damage caused by improper storage or handling.
• Force Majeure events (e.g., wars, natural disasters, regulatory changes).

7. Contact Us

For order tracking or logistics inquiries:

• Online Tracking: Visit [Website URL] and enter your order number.
• Customer Support: Phone [+86 18574782031] / Email [klmway.support@amormiya.com] (Response time: Mon-Fri, 9:00 AM–6:00 PM).

Notes:

1. In case of conflict with sales contracts, contractual terms prevail.
2. The Company reserves the right to update this policy, with changes announced [15 days] in advance.

Implementation Guidance:

1. Replace bracketed placeholders (e.g., logistics partner names, contact details).
2. For cross-border shipments:Clarify required customs documentation (e.g., CE certifications, commercial invoices).Specify Incoterms® 2020 obligations in sales contracts.
3. Consult legal counsel to ensure compliance with local laws (e.g., UCC in the U.S., CISG for international trade).

This statement balances legal rigor, operational clarity, and customer-centric communication for global B2B transactions. 📦🌍