【Warranty Statement】

Effective Date: [Insert Date]
Issued By: [Your Company Name]

Thank you for choosing [Your Company Name] ("the Company") as your industrial fan supplier. To ensure customer satisfaction, we provide the following warranty terms for our products:

1. Warranty Period

1. The Company warrants that all fan products shall be free from defects in materials and workmanship for a period of 12 months (1 year) from the date of product delivery.
2. The warranty period begins upon the customer’s receipt of the product, as confirmed by shipping documentation or order system records.

2. Warranty Coverage

1. Covered IssuesPerformance failures caused by material defects or manufacturing flaws.Malfunction of components (e.g., motors, fan blades, control systems) due to non-human factors.
2. ExclusionsDamage resulting from misuse, unauthorized modifications, or failure to follow operating instructions.Failures caused by natural disasters (e.g., fire, flood, lightning) or accidents.Repairs or replacements performed by unauthorized third parties.Normal wear and tear, including cosmetic damage or consumable parts (e.g., packaging, cables).

3. Warranty Services

1. Repair or ReplacementFor confirmed warranty-covered defects, the Company will provide free repair or replacement with equivalent components or products.If repair is impossible and no replacement is available, the Company may offer a full-unit replacement or prorated refund.
2. Service TimelinesA resolution plan will be provided within 2 business days after receiving a valid warranty claim.Repairs are typically completed within 15 business days, excluding delays due to rare part shortages.

4. Limitations

1. The following costs are not covered under this warranty:Shipping fees to return products for repair (unless otherwise agreed).Indirect losses (e.g., business downtime, data loss) incurred during repairs.
2. Post-warranty support, including extended coverage or paid repairs, may be available upon negotiation.

5. Claim Process

1. Submit a warranty claim via:Online Portal: Log in to [Your Website/Customer Portal] and complete the claim form with fault description and supporting photos/videos.Email/Phone: Contact customer service at [Phone Number] or [Email Address], providing the order number, product serial number, and fault details.
2. The Company will review the claim and issue an inspection report to determine eligibility.

6. Additional Terms

1. This warranty applies only to products purchased through official Company channels;二手或转售产品 (secondhand/resold items) are excluded.
2. Proof of purchase (e.g., invoice, contract) must be retained for warranty validation.
3. This statement is governed by the laws of [Country/Region] and subject to the Company’s final interpretation.

Contact Information
For inquiries or claims, contact:

• Customer Service: [Phone Number +86 18574782031]
• Email: [klmway.support@amormiya.com]
• Address: [Dongguan, China]