【Refund Agreement】

Effective Date: [Insert Date]
Parties: [Your Company Name] ("Seller") and [Client Name] ("Buyer")

This Refund Agreement ("Agreement") governs the terms under which refunds may be issued for products supplied by the Seller to the Buyer.

1. Refund Eligibility

1. Qualifying Circumstances:Products with material defects that cannot be resolved through repair or replacement.Incorrect, incomplete, or non-compliant shipments by the Seller.Mutual agreement for exceptional cases (e.g., contractual breach).
2. Exclusions:Damage caused by Buyer’s misuse, improper installation, or unauthorized modifications.Customized products or orders marked "Non-Refundable."Refund requests submitted after the stipulated deadline (Section 2).

2. Refund Timeline

1. The Buyer must submit a written refund request within 15 business days of identifying the issue, accompanied by evidence (e.g., inspection reports, photos/videos).
2. The Seller will review the request and issue a written response within 10 business days of receipt.

3. Refund Process

1. Request Submission:Submit via Seller’s designated channel (email/customer portal):Completed refund request form (including order number, product serial number, and issue description).Supporting documentation (e.g., defect evidence, proof of purchase).
2. Product Return:Upon Seller’s approval, the Buyer must return products to [Return Address] within 7 business days.Shipping costs are allocated as follows:Seller’s responsibility: Defective/non-compliant products.Buyer’s responsibility: Buyer-initiated returns (e.g., incorrect order).
3. Refund Execution:Refunds will be processed within 15 business days after verifying eligibility, using the original payment method.Cross-border refunds may incur additional delays (3–5 business days) due to banking procedures.

4. Refund Amount

1. Full Refund: Issued for Seller-caused issues (e.g., defects, shipment errors).
2. Partial Refund:Proportional refund for partially functional products.Deductions for discounts, promotional items, or prior usage.
3. Cost Deductions:Reasonable expenses (e.g., shipping, inspection fees) may be withheld for Buyer-caused returns.

5. Limitations of Liability

1. The Seller is not liable for:Indirect losses (e.g., operational downtime, third-party claims).
2. Refunds shall not exceed the Buyer’s actual payment for the product(s).

6. Dispute Resolution

1. This Agreement is governed by the laws of [Country/State].
2. Unresolved disputes shall be settled through [Arbitration Institution/Court Name].

7. General Terms

1. In case of conflict with the primary contract, the primary contract prevails.
2. The Seller reserves the right to amend this Agreement, with changes effective 30 days after posting on [Website URL].

Signatures
Seller: ___________________________
[Company Name]
Authorized Representative: _____________
Date: _______________________________

Buyer: ___________________________
[Company Name]
Authorized Representative: _____________
Date: _______________________________

Implementation Notes:

1. Attach this Agreement to sales contracts or invoices for enforceability.
2. For international transactions:Specify refund currency, exchange rate basis, and tax implications (e.g., VAT reclaim).Align with Incoterms® 2020 obligations.
3. Consult legal counsel to ensure compliance with:U.S.: FTC regulations, Uniform Commercial Code (UCC).EU: Consumer Rights Directive, GDPR (if personal data is involved).Global: CISG, UNCITRAL rules.

This Agreement balances fairness and enforceability, protecting both parties in B2B transactions. 💼⚖️