【30-Day Return Policy Agreement】

Effective Date: [Insert Date]
Issued By: [Your Company Name]

[Your Company Name] ("the Company") strives to ensure customer satisfaction. This agreement outlines the terms and conditions for product returns within 30 days of delivery.

1. Eligibility for Returns

1. Timeframe:Returns must be requested within 30 calendar days from the date of product delivery.Returned goods must be received by the Company within 10 business days after return authorization is issued.
2. Acceptable Reasons:Defective products due to material or manufacturing flaws.Incorrect product shipped by the Company.Customer dissatisfaction (subject to restocking fees, see Section 3).
3. Conditions:Products must be unused, undamaged, and in original packaging with all accessories.Proof of purchase (e.g., invoice, order number) is required.

2. Return Process

1. Step 1 – Request Authorization:Contact customer service at [Email/Phone] to obtain a Return Merchandise Authorization (RMA) number.Provide order details, product serial number, and reason for return.
2. Step 2 – Shipment:Ship products prepaid to: [Return Address].Include the RMA number prominently on the packaging.Recommended carriers: [List Preferred Logistics Partners].
3. Step 3 – Inspection & Resolution:The Company will inspect returned goods within 5 business days of receipt.Approval: Refund or replacement initiated within 7 business days.Rejection: Notification with explanation (e.g., non-compliance with eligibility criteria).

3. Fees & Refunds

1. Refund Methods:Original payment method (e.g., bank transfer, credit card).Refunds processed within 10 business days post-approval.
2. Deductions:Restocking Fee: [XX%] of product value for non-defective returns.Shipping Costs: Customer bears return shipping fees unless the return is due to Company error.

4. Exclusions

The following are not eligible for returns:

• Customized or specially ordered products.
• Products damaged due to misuse, improper installation, or unauthorized modifications.
• Returns initiated after the 30-day period.

5. Warranty vs. Return Policy

• This 30-day return policy is separate from the [Link to Warranty Statement].
• Post-30-day issues may be covered under warranty if eligible.

6. Liability Limitations

• The Company is not responsible for return shipment delays, losses, or damages caused by third-party carriers.
• Indirect damages (e.g., lost profits, downtime) are excluded from liability.

7. Policy Updates

• The Company reserves the right to modify this policy. Changes will be effective 30 days after posting on [Website URL].

Contact Information
For return requests or inquiries:

• Email: [klmway.support@amormiya.com]
• Phone: [+86 18574782031]
• Hours: Mon-Fri, 9:00 AM–5:00 PM [Time Zone]

Notes for Implementation:

1. Replace all placeholders (e.g., return address, contact details).
2. For international returns:Clarify responsibility for customs duties or taxes.Specify prohibited return countries (if applicable).
3. Include this policy in sales contracts and order confirmations.
4. Consult legal counsel to ensure compliance with regional regulations (e.g., FTC rules in the U.S., EU Consumer Rights Directive).

This policy balances customer flexibility with business protection, fostering trust in B2B transactions. 🔄📦